At Ducklings, we strive to ensure that every order meets your expectations.

 

Eligibility

• Returns and exchanges may be requested within 7 days of delivery.

• Products must be unused, unwashed, unworn, and returned with all original tags and packaging intact.

• A valid order number or proof of purchase is required.

• Sale, discounted, and promotional items are not eligible for return or exchange.

 

Exchanges

• Exchanges are subject to product availability.

• Customers may exchange an item for another product of equal value or a higher-value product by paying the difference.

 

Returns

• Returns are accepted only if the item received is defective, damaged, incorrect, or in the wrong size.

• Any such issue must be reported within 7 days of delivery along with clear photographic evidence.

• Once the returned item is received and approved after inspection, a store will deliver your new product.

 

Refunds

• Ducklings does not offer cash refunds.

• Approved returns will be compensated through store coupon voucher redeemable on future purchases.

 

Shipping Costs

• Customers are responsible for return shipping charges unless the item received was defective, damaged, or incorrect.

• In such cases, Ducklings will arrange or reimburse the return shipping cost.

 

Processing Time

• Returns and exchanges are typically processed within 5–7 working days after the returned item is received and verified.

 

Contact Us

For any return or exchange requests, please contact:
hello@ducklings.pk